Frequently Asked Questions

Where do you ship?

We currently ship within the contiguous United States.

How long does order processing take?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does delivery take?

Estimated delivery time is generally 3–7 business days after shipment, depending on the customer's location, carrier performance, weather conditions, and operational factors.

Do you provide tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

What is your return policy?

Eligible items may be returned within 30 days of delivery. To initiate a return, please contact our customer support team at info@keenvixwhole.com with your order number and the reason for the return.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us at info@keenvixwhole.com within 7 days of delivery. Include your order number and clear photos of the issue. Our support team will review the case and provide an appropriate resolution.

Are your products covered by a warranty?

We stand behind the quality of our products. If you experience a manufacturing defect or product issue, please contact our support team for assistance. Warranty eligibility may vary depending on the product purchased.

Are your products intended for professional use?

Many of our products are suitable for professional, workshop, automotive, maintenance, and DIY applications. Customers should always follow product instructions and applicable safety guidelines during use.

How can I contact customer support?

Email: info@keenvixwhole.com

Phone: +1 (305) 615-5063

Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET

Response Time: Within 24–48 business hours