Privacy policy

Privacy Policy

KEENVIX WHOLE LLC operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

"Personal Information" refers to information that identifies, relates to, describes, or can reasonably be associated with an individual.

Depending on your interaction with our Services, we may collect:

Contact Information

  • Full name

  • Shipping address

  • Billing address

  • Phone number

  • Email address

Payment Information

  • Payment transaction details

  • Payment confirmations

  • Billing information

Note: Payment card information is processed securely by third-party payment providers and is not stored directly by KEENVIX WHOLE LLC.

Account Information

  • Login credentials

  • Account preferences

  • Saved settings

Order & Transaction Information

  • Products viewed

  • Shopping cart activity

  • Purchase history

  • Return and refund history

Customer Support Communications

  • Emails

  • Contact form submissions

  • Customer service inquiries

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Website interaction data

  • Cookies and similar technologies

2. How We Use Your Information

We use personal information to:

Provide Our Services

  • Process orders

  • Verify payments

  • Arrange shipping and delivery

  • Facilitate returns and refunds

Customer Support

  • Respond to inquiries

  • Provide order updates

  • Resolve disputes and support requests

Marketing & Advertising

  • Send promotional communications (where permitted)

  • Display relevant advertisements

  • Measure marketing effectiveness

Security & Fraud Prevention

  • Detect unauthorized activity

  • Prevent fraud and abuse

  • Protect our customers and business

Legal Compliance

  • Comply with applicable laws and regulations

  • Enforce our policies and terms

3. How We Share Personal Information

We may share information with:

Service Providers

Including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers

  • Fulfillment providers

  • Analytics providers

Marketing & Advertising Partners

To improve advertising performance and customer experience where legally permitted.

Legal Authorities

When required by law, legal process, or to protect our legal rights and interests.

4. Shopify Services

Our online store is hosted by Shopify Inc., which provides the e-commerce infrastructure that enables us to sell products and services.

Your information may be stored through Shopify's systems, databases, and applications. For additional details, please review Shopify's Privacy Policy.

5. Your Privacy Rights

Depending on your location and applicable laws, including certain U.S. state privacy laws, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Object to certain processing activities

  • Opt out of marketing communications

  • Request information about how your data is used

To exercise your rights, please contact us using the information below.

6. Data Security & Retention

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed as completely secure.

Personal information is retained only for as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements.

7. Children's Privacy

Our Services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

8. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Legal Business Name:
KEENVIX WHOLE LLC

Business Address:
7901 4TH ST N STE 300
ST. PETERSBURG, FL 33702
UNITED STATES

Customer Support Email:
info@keenvixwhole.com

Customer Support Phone:
+1 (305) 615-5063

Support Hours:
Monday–Friday, 9:00 AM–5:00 PM ET